Below are a few of our commonly asked questions. Click on a question to reveal the answer or feel free to call our customer care team if you can’t find what you're looking for.


Is there an annual fee?

No, there is no annual fee with imperative training. You only pay for the courses that you book.

Is there a licence fee per user?

No, you will not incur a licence fee when working with imperative training.

Is there a cost for the qualification?

There is no additional cost for the qualification. All course costs are inclusive of certifications.


How can I manage my courses and learners?

Thanks to our online management suite, managing your courses couldn't be any easier! Using this unique tool, you can stay up to date on your courses, track your learners progress, set up additional reminders and even reprint your certificates.

Can you guarantee that you will provide high quality training?

Since 2003 our goal has been to provide high quality, fun and engaging courses so that our learners leave us feeling confident and ready to take action. As one of the leading first aid training providers in the UK we believe that we excel at what we do, but don’t just take our word for it! Find out the thoughts of some of our key clients.

Are your courses accredited?

The majority of our courses on accredited by TQUK an Ofqual regulated Awarding Organisation. (Accredited courses are indicated with TQUK at the start of their course title and QCF or RQF at the end).

Are your trainers fully qualified for the role?

Our trainers each have a teaching qualification at a minimum of level 3 in Education and Training. They also have occupational knowledge as well as competence of the subject matter in their field. Our trainers are all DBS checked- formally known as CRB.

Can you accommodate inset days with multiple trainers?

Yes! With over 200 trainers all over the country, we are able to provide multiple sessions at one venue (your school) to accommodate everyone. In fact inset days are some of our busiest training days!

Do you sell first aid kit supplies?

Yes and we also stock defibrillators and other accessories too! To purchase your supplies visit defibshop.co.uk

What covid measures are in place for courses?

All learners are provided with a face shield to safely demonstrate CPR.

Training Courses

Can anyone complete the training?

Yes. However when selecting members of staff to complete a first aid training course you should consider the following: are they physically able to cope with all emergency situations? Are they a reliable staff member who could abandon their normal duties to deal with an emergency? Do they have adequate communication skills? These are all essential qualities they must possess to fulfil the role of an effective first aider. Please also note that to receive a full qualification, learners must be over 16 years old.

How many people can be trained at one time?

On our first aid training courses, a maximum of 12 learners can be taught. For the other courses we offer, the number of learners varies, however you can check by visiting the relevant course page. Should you have a larger group which requires training, we can send more than one trainer to ensure all learners are taught at the same time. This is particularly helpful should you choose to book your training on an inset day.

How long do the courses take?

Duration can vary with each course from 3 hours to 5 days depending on what qualification you are working towards. You can find the duration of each training session on their individual course pages.

Training on your premises

Can you deliver training on our premises?

With over 200 trainers dotted around the UK we can come to you! We will provide training courses at any venue of your choice making the process a lot easier and incredibly efficient!

How big does the training space need to be?

The room needs to be large enough to seat 12 learners comfortably and for more practical sessions there needs to be enough space to carry out demonstrations and to practice first aid on resuscitation dolls.

Do we need to supply any equipment for the session?

The room should have 1 table and chair for the trainer, seating for the candidates set up in a horse shoe shape (no tables are needed for learners). If available it would also be handy to have a flip chart or LCD projector with a white screen or alternatively a blank white wall for slide shows.

Do we need to supply refreshments?

It is not compulsory for you to provide lunches but we ask that you to let us know beforehand so that we can inform our trainer. Sometimes the venue of your choosing will provide refreshments, but if not we would recommend water to be provided, as a minimum.

Are there any other requirements I should be aware of?

We advise that all learners should wear casual clothing; ideally something they feel comfortable moving about in during exercises that involve participation.


How are the learners assessed?

All first aid courses are continuously assessed throughout the course using an assessment record. Some of our courses are assessed in other ways such as an exam at the end of the course. Visit the course page for further details.

Do learners get a certificate/ qualification on completion of training?

Every candidate that attends a session and passes the course will receive a certificate. If candidates pass one of our accredited courses they will also receive a qualification that lasts for up to 3 years. (Accredited courses are indicated with TQUK at the start of their course title).

Can I print my certificate?

Yes you can! Printing your certificate is just one of the benefits you'll have access to with the use of our online management suite, a complimentary feature when you choose imperative training.

Anti Slavery and Human Trafficking Policy

Policy Statement

Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person's liberty by another in order to exploit them for personal or commercial gain. We have a zero-tolerance approach to modern slavery and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains.

We are also committed to ensuring there is transparency in our own business and in our approach to tackling modern slavery throughout our supply chains, consistent with our disclosure obligations under the Modern Slavery Act 2015. We expect the same high standards from all of our contractors, suppliers and other business partners, and as part of our contracting processes, we include specific prohibitions against the use of forced, compulsory or trafficked labour, or anyone held in slavery or servitude, whether adults or children, and we expect that our suppliers will hold their own suppliers to the same high standards.

This policy applies to all persons working for us or on our behalf in any capacity, including employees at all levels, directors, officers, agency workers, seconded workers, volunteers, interns, agents, contractors, external consultants, third-party representatives and business partners.

This policy does not form part of any employee's contract of employment and we may amend it at any time.

Responsibility for the Policy

The board of directors has overall responsibility for ensuring this policy complies with our legal and ethical obligations, and that all those under our control comply with it.

The human resources representative has primary and day-to-day responsibility for implementing this policy, monitoring its use and effectiveness, dealing with any queries about it, and auditing internal control systems and procedures to ensure they are effective in countering modern slavery.

Management at all levels are responsible for ensuring those reporting to them understand and comply with this policy and are given adequate and regular training on it and the issue of modern slavery in supply chains.

You are invited to comment on this policy and suggest ways in which it might be improved. Comments, suggestions and queries are encouraged and should be addressed to the compliance manager.

Compliance with the Policy

You must ensure that you read, understand and comply with this policy.

The prevention, detection and reporting of modern slavery in any part of our business or supply chains is the responsibility of all those working for us or under our control. You are required to avoid any activity that might lead to, or suggest, a breach of this policy.

You must notify your manager or the compliance as soon as possible if you believe or suspect that a conflict with this policy has occurred, or may occur in the future.

You are encouraged to raise concerns about any issue or suspicion of modern slavery in any parts of our business or supply chains of any supplier tier at the earliest possible stage.

If you believe or suspect a breach of this policy has occurred or that it may occur you must notify your manager or report it in accordance with our Whistleblowing Policy as soon as possible.

If you are unsure about whether a particular act, the treatment of workers more generally, or their working conditions within any tier of our supply chains constitutes any of the various forms of modern slavery, raise it with your manager or the compliance officer.

We aim to encourage openness and will support anyone who raises genuine concerns in good faith under this policy, even if they turn out to be mistaken. We are committed to ensuring no one suffers any detrimental treatment as a result of reporting in good faith their suspicion that modern slavery of whatever form is or may be taking place in any part of our own business or in any of our supply chains. Detrimental treatment includes dismissal, disciplinary action, threats or other unfavourable treatment connected with raising a concern. If you believe that you have suffered any such treatment, you should inform the compliance manager immediately. If the matter is not remedied, and you are an employee, you should raise it formally using our Grievance Procedure.

Communication and Awareness of the Policy

Training on this policy, and on the risk our business faces from modern slavery in its supply chains, forms part of the induction process for all individuals who work for us, and regular training will be provided as necessary.

Our zero-tolerance approach to modern slavery must be communicated to all suppliers, contractors and business partners at the outset of our business relationship with them and reinforced as appropriate thereafter.

Breaches of this Policy

Any employee who breaches this policy will face disciplinary action, which could result in dismissal for misconduct or gross misconduct.

We may terminate our relationship with other individuals and organisations working on our behalf if they breach this policy.

Thank you for submitting your Qualification Reminder details!

We will add them to our records.


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