Training & Administration Coordinator

Training & Administration Coordinator

This role exists to:

  • Ensure that all courses delivered by Imperative Training fulfil the standards of our Ofqual approved awarding organisation, Training Qualifications UK.
  • Ensure that all courses delivered meet the needs of our customers.
  • Ensure that all trainers meet the Imperative Training standards.

The main duties of this role are to:

  • Coordinate the training diary by approving and cancelling training courses
  • Allocate course dates to trainers
  • Distribute course paperwork and manuals
  • Carry out Internal Quality Assurance (IQA) for incoming paperwork
  • Email certificates to customers
  • Coordinate trainer observations
  • Ensure effective monitoring of trainers, carried out by Senior Trainers
  • Carry out the Weekly ring-round of trainers to ensure the smooth running of the following week’s courses
  • Maintain trainer records and expiry dates for trainer qualifications and insurances
  • Ensure all information is recorded accurately using CRM and bespoke training diary software
  • Deal with any enquires via phone and email in a professional and courteous manner
  • Carry out other duties as assigned

To be successful the role holder will:

  • Have practical experience in a variety of business administration tasks
  • Have strong verbal and written communication skills, including listening skills
  • Be a supportive team player and build positive working relationships with colleagues
  • Be able to prioritise, work efficiently and productively, and self-manage time to meet deadlines
  • Be enthusiastic, able to use own initiative and a have positive ‘can-do’ attitude.
  • Have the ability to meet deadlines with a Completer-Finisher attitude
  • Have the ability to work under pressure - be able to multitask and function to the best of your ability within a busy, fast-paced office
  • Have a strong work ethic – good timekeeping, hardworking, conscientious and enjoy working with like-minded individuals
  • Be computer literate - A good understanding of Microsoft Office is essential. Experience of in-house bespoke computer systems, CRM’s, e-commerce systems such as Magento, Salesforce is desirable
  • Relate to and demonstrate our Company Values of:

    ü  Passion

    ü  Integrity

    ü  Learning

    ü  Ownership

    ü  Teamwork

 

To apply to this position, email a copy of your CV and covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it.