Customer Service allows businesses to fulfil the needs of their customers. Once this course has been completed, learners will be able to transfer the skills they have acquired such as dealing with complaints and developing good tactics in order to go above and beyond what’s expected of them.
- Discovering the benefits of outstanding customer service
- Understanding how to deliver excellent customer service
- Gaining an awareness of how to effectively handle customer complaints
- Understand how to manage customer satisfaction levels
- Be able to adapt your approach to suit different customer behaviours