Faye Thetford

Faye Thetford

on Tuesday, 21 April 2015.

Training and Quality Manager

My role at imperative training and defibshop.co.uk is to primarily manage the trainers and be their first point of contact, as well as providing administrative support to the team and internal verification.

My daily duties include appointing trainers for our engaging courses, sending out paperwork, internally verifying completed course paperwork, arranging trainer observations and sending out the course certificates to our newly qualified first aiders.
I aim to build and maintain a good working relationship with all of our trainers, ensuring that the trainer standards are high and consistent across the board, guaranteeing that all our courses run smoothly.
The company value I associate myself with is 'Teamwork'. My team is like my family and we achieve good results by working together.  
When I finish work for the day you will find me watching old-school TV game shows... Catchphrase and Crystal Maze are my guilty pleasures, I love them!
Get to Know Faye 
Why do you think learning first aid is important? 
Accidents can happen to anyone, anywhere and at any time so it's massively important to be prepred and able to act if needed in the event of an accident or emergency. 
What is your perfect type of holiday? Beach? City Break? 
I like a mixture. Ideally, a beach holiday with the option of sightseeing and an old historical town to visit. 
What part of your current job is your favourite?  
Building and maintaining relationships with the fantastic trainers we have on our books. We couldn't run such amazing courses without them! 

Got a question? You can email me at:

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