Terms and Conditions

Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products or Services from our website. You should understand that by ordering any of our Products or Services, you agree to be bound by these terms and conditions.

Please read them carefully and print a copy for future reference. In these terms and conditions the following definitions apply:

"Codes of Conduct" we comply with all relevant codes of conduct

"Company" is Imperative Training Ltd whose registered company number is 04987229 and whose registered office address is 630 Liverpool Road, Irlam, Manchester, M44 5AD trading as Imperative Training, Imperative

Supplies, Imperative Online or defibshop.co.uk

"Consumer" (as defined in the Unfair Contract Terms Act 1977, section 12) is a person who is not buying theProducts or Services for purposes related to their trade, business or profession.

"Course Material" isdocumentation and material used in the training services

"Customer" is the individual, company or organisation placing an order for Products or Services with ImperativeTraining Ltd or requesting information from Imperative Training Ltd.

"Digital Content" is any material at www.imperativetraining.com or related websites via the internet and provided in respect of the Services.

"Intellectual Property Rights" all patents, rights to inventions, utility models, copyright and related rights, trademarks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to

sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any

other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any

part of the world.

"Manufacturer" is the manufacturer of the Products.

"Product" is any product supplied by Imperative Training Ltd.

"User" is any person who uses or attempts to use any Products supplied by Imperative Training Ltd

"Third party" is any person, company or organization of any kind that is not either the customer or ImperativeTraining Ltd.

"Services" are the training services supplied by the Company to the Customer set out in writing by the Company.

"We" or "us" or "our" or Our" refers to the Company. "You" or "your" refers to the Customer

INFORMATION ABOUT US

We operate the websites www.imperativetraining.com, www.defibshop.co.uk, www.imperativesupplies.com, www.imperative-online.com and www.handonheart.org. We are Imperative Training Limited a company

registered in England and Wales under company number 04987229 and with our registered office at 630 Liverpool Road, Irlam, Manchester, M44 5AD trading as Imperative Training, Imperative Supplies, Imperative Online

or defibshop.co.uk. Our VAT number is 831579317.

Contacting us if you are a consumer:

To cancel a Contract in accordance with your legal right to do so as set out in clause 9, you just need to let us know that you have decided to cancel. The easiest way to do this is to e-mail us at

This email address is being protected from spambots. You need JavaScript enabled to view it. or contact our Customer Services team by telephone on 0845 071 0820 or by post to 630 Liverpool Road, Irlam, Manchester, M44 5AD. If you are emailing us or writing to us please include

details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us].

If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team at 0845 071 0820 or by e-mailing us at

This email address is being protected from spambots. You need JavaScript enabled to view it.

If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

Contacting us if you are a business.

1.5 You may contact us by telephoning our customer service team at 0845 071 0820 or by e-mailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.. If you wish to give us formal notice of any matter in accordance with these Terms,

please see clause 20.3.
1. HOW THE CONTRACT IS FORMED

1.1 These terms and conditions do not affect your statutory rights. To order Products through our website or by anyother ordering method you must be at least 18 years of age and be legally capable of entering into binding

contracts.We will treat each order for Products or Services as an offer by you to purchase the Products and Services subjectto these terms and conditions. We have the right to refuse at our discretion to supply any Products

ordered by youand all orders are subject to acceptance by us. We will confirm such acceptance to you by sending you an e-mailthat confirms that the Product or Services has been ordered ("Order Confirmation"). The

contract between us ("Contract") will only be formed when we send you the Order Confirmation.

1.2 These terms and conditions constitute the entire agreement between the parties. The Customer acknowledgesthat it has not relied on any statement, promise or representation made or given by or on behalf of the

Companywhich is not set out in these terms and conditions.
2. PRODUCTS

2.1 We strongly advise that you consult with your GP or cardiologist before purchasing a home defibrillator. If youwish to purchase a defibrillator for possible use with a child it is essential you consult with your doctor

before obtaining the Product.

2.2 Description of Products/Warranty and Liability. Although we warrant that the Products will, at the time of delivery, correspond to the description given by us all Products we sell are of a technical nature and it is not practical

to publish detailed specifications of all the Products. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the Products. Whilst we endeavour to ensure

all information is correct at the time of publication, Product specifications do vary. As such we cannot accept responsibility for incorrect information. Full details are available from the original Manufacturer's brochures and

websites. Except where the Customer is dealing as a Consumer, all other warranties, conditions or terms relating to fitness forpurpose, merchantability or conditions of the products whether implied by statute, common law

or otherwise areexcluded and the Customer warrants that the Customer is satisfied as to the suitability of the Products for theCustomer's purpose. Products are not sold on a trial basis.

2.3 Availability of Products All Products are subject to availability and may be withdrawn at any time. However it isour policy to contact you if a Product is out of stock for more than 7 days and if you do not wish to proceed with

theorder or for any reason we cannot supply the Product we will arrange for the order to be cancelled.
3. DELIVERY

3.1 Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of theessence and we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or

anyother person or company arising directly or indirectly out of any failure to meet any estimated delivery date. Deliveryof the Products shall be made to the Customer's address (UK delivery only) deliveries outside the UK

cannot beguaranteed and an additional delivery charge will apply at cost and the Customer shall make all arrangementsnecessary to take delivery of the Products whenever they are tendered for delivery. 24 hour delivery is

offered at anadditional charge.

This clause 3.2 only applies if you are a consumer.

3.2 We cannot usually guarantee delivery dates as we use external couriers. However if we do make an exception and guarantee a date and if we miss the delivery deadline for these Products then you may cancel your Order

straight away if any of the following apply:

3.2.1 we have refused to deliver the Products;

3.2.2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

3.2.3 you told us before we accepted your order that delivery within the delivery deadline was essential.

3.3 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 3.2, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not

meet the new deadline.

3.4 If you do choose to cancel your Order for late delivery under clause 3.3 or clause 3.4 , you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the

Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled

Products and their delivery.
4. TITLE AND RISK

4.1 The risk in the Products shall pass to the Customer on completion of delivery.

4.2 Title of ownership of any Products invoiced and delivered will not pass to the customer until all Products suppliedhave been paid for in full.

4.3 Until title to the Products has passed to the Customer, the Customer shall:

4.3.1 hold the Products on a fiduciary basis as the Company's bailee;

4.3.2 store the Products separately from all other goods held by the Customer so that they remain readily identifiableas the Company's property;

4.3.3 not remove, deface or obscure any identifying mark relating to the Products;

4.3.4 maintain the Products in satisfactory condition and keep them insured against all risks for their full price on theCompany's behalf from the date of delivery;but the Customer may resell or use the Products in the ordinary

course of its business.

4.4 An order placed by a Customer is deemed to be a financial commitment by the Customer and therefore the valueof the order is payable according to our terms. The Company reserves its right to recover outstanding

monies as a short fall from any repossession of Products. By repossession the Customer is not relieved of its liability of theoriginal debt or the costs related to any recovery or attempted recovery of the debt. The Company

reserves it's right to seek damages, debt collection fees, interest and court costs and any other recovery costs including sub sequentiallosses due to the default of the Customer to pay in full the value of the Products and or

services.
5. TIME LIMITATIONS FOR NOTIFICATION OF CLAIMS

5.1 Should any damage be identified to the Product on opening the package, the Customer must advise the Company within 48 hours of the exact damage. It is imperative that the Customer does not dispose of any of the

packaging, asthis will be required to effect a claim against the carrier. The claim will be handled by the Company. We cannot accept any claims for damage if the above time scales are not followed.

5.2 Shortages It is the Customers responsibility to sign for the correct number of packages that are delivered, the Customer is required to check that the number of packages delivered equal the number of packages on the

delivery drivers manifest/consignment note and it is the Customers responsibility to thereafter notify us within 48 hours ofdelivery. Should the Customer be missing an item but has signed for the correct number of packages,

the Customermust notify us within 48 hours of delivery. The Customer will be requested to provide us with a copy of the invoice.The matter will be investigated and the Customer will be informed of the decision.

5.3 Incorrect Products It is the Customers responsibility to notify us of any incorrect Products supplied within 48hours of delivery. If the items are not as ordered, the Customer must not open the Manufacturers packaging or

use the item. The Customer will also be required to provide further information on what was received i.e. we may requirethe manufactures part codes and a full description of what has been received. Should there be any

extenuating circumstances that have prevented the Customer to remain within the specified time frame, resolution will be bymutual decision.

5.4 Non-Deliveries We will not accept liability for Products lost in transit unless we are notified within 5 days from theexpected delivery date. This will be the date advised on the Customers automated despatch note which is

emailed tothe Customer once the items have left our warehouse. W e shall accept no liability for shortages, non-deliveries, incorrect Products and Products damaged on delivery outside the reported timescales. Except

when extenuating circumstances have prevented notification within the reported timescale. The extenuating circumstances must be by mutual agreement.
6. PRODUCT GUARANTEES

6.1 All Products supplied are covered by the terms and conditions of the Manufacturers Guarantee for a period of 12months or longer if relevant this is in addition to the consumers' statutory rights.
7. FAULTY PRODUCTS

7.1 If you think that the product you have purchased is faulty you should contact us immediately. If we are unable todetermine the nature of any fault we may refer you to the Manufacturer, due to their extensive knowledge of

their product. If the Manufacturer agrees that the product is faulty, in most cases they will be able to authorize a replacement/repair of the product direct to you. This does not affect your statutory rights. A restocking fee of up

to 25% is charged on returns, which prove to be non-defective. It is therefore imperative that you have made contact with us or the Manufacturer before returning any Products. The restocking fee is non-negotiable. In all

instances when contacting a Manufacturer you must retain the reference code that you are given. If the product fails within 30 days of receipt, a replacement Product or full refund of the cost of the Product will be offered to you,

at the Company's discretion.
8. REFUNDS

If for any reason you are issued with a refund, please note the following,

8.1 All refunds will be issued to the same payment method as on the original order.

8.2 W hen a refund is processed, you will receive an email notification. A refund will usually reach your credit cardaccount within 4 working days after it being processed, please allow up to 10 working days for it to be

credited. Wedo however reserve the right to refund you within 30 days of the return. A handling fee of 10% will be charged on all refunds.

8.3 Faulty Products returned within 30 days, will be refunded in full including the original carriage charge (refund oforiginal carriage charge applies to customers in the United Kingdom only). If the Products are found not to

be faulty orthey have been damaged by miss-use, they will be returned to you and no refund will be issued.

8.4 W e do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning theitems to us except where the Products are returned by customers in the United Kingdom ONLY as faulty

within 30days of our shipment date.

8.5 The relevant Manufacturer will process all offers of "Money Back" guarantees and you should contact themdirectly to arrange return and refund.
9. YOUR CONSUMER RIGHT OF RETURN AND REFUND

This clause 9 only applies if you are a consumer.

9.1 If you are a consumer, you have a legal right to cancel a Contract [under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013] during the period set out below in clause 9.3. This

means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.

Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

9.2 However, this cancellation right does not apply in the case of:

9.2.1 Off-premises contract under which the payment to be made is less than £42 (regulation 27(3), Consumer Contract Regulations).

9.2.2 [sealed audio or sealed video recordings or sealed computer software, once these Products are unsealed after you receive them].

9.2.3 [any Products which become mixed inseparably with other items after their delivery].

9.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your

deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:

Your Contract End of the cancellation period

Your Contract is for a single Product (which is not delivered in instalments on separate days). The end date is the end of 14 days after the day on which you receive the Product.

Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.

Your Contract is for either of the following:

• one Product which is delivered in instalments on separate days.

• multiple Products which are delivered on separate days. The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.

Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product

on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January.

Your Contract is for the regular delivery of a Product over a set period. The end date is 14 days after the day on which you receive the first delivery of the Products.

Example: if we provide you with a Dispatch Confirmation on 1 January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at

any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Products to arrive during the year.

9.4 To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. or contact our Customer Services team by telephone on

0845 071 0820 or by post to 630 Irlam Road, Manchester, M44 5AD. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by

post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the

cancellation period or e-mail us before midnight on that day.]

9.6 If you cancel your Contract we will:

9.6.1 refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a

way which would not be permitted in a shop. See the above notes for information about what handling is acceptable and examples.

9.6.2 refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally

acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid

for the cheaper delivery option.

9.6.3 make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

9.6.3.1 if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you

have sent the Product back to us. For information about how to return a Product to us, see clause 9.8;

9.6.1.2 if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.

9.7 If you have returned the Products to us under this clause 9 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs

you incur in returning the item to us.

9.8 We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.

9.9 If a Product has been delivered to you before you decide to cancel your Contract:

9.9.1 then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send it back, or hand it to our

authorised carrier. Please see the above notes for our returns address and details of how to arrange this. If we have offered to collect the Product from you as advised by e-mail, we will collect the Products from the address

to which they were delivered. We will contact you to arrange a suitable time for collection];

9.9.2 unless the Product is faulty or not as described (in this case, see clause 9.6), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if

you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product from you, we will charge you the direct cost to us of

collection.

9.10 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These

legal rights are not affected by your right of return and refund in this clause 9 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
10. CANCELLATION OF ORDERS FOR BUSINESS CUSTOMERS OR FOR CONSUMERS OUTSIDE THE CANCELLATION PERIODS IN CLAUSE 9

10.1 Where orders are cancelled after you have received an invoice from us a 25% fee will be payable.

10.2 Where the Products have already been supplied, the Products must be returned to us and receipted back intoour warehouse at your cost. In all instances, Products must be returned as new, with no blemish, defect or

partsmissing, neither must the outer manufacturer packaging show any damage or be defaced in anyway. Should thepackaging show any damage or be incomplete and defaced in any manner a 50% fee will apply, this will

automaticallybe deducted from the credit issued. If the Products are damaged we are unlikely to offer credit.

10.3 We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning theitems to us except where the Products are returned as faulty by customers in the United Kingdom ONLY

within 30days of our shipment date.

10.4 Should circumstances mean that you have to cancel your training course the following charges will apply:

10.4.1 more than four weeks prior to the course start date - no charge

10.4.2 two to four weeks prior to the course - 50% of the course fee

10.4.3 less than two weeks prior to the course - full fee.
11. SERVICES

11.1 Any training Services provided by the Company is provided under these terms and conditions. The Companyshall provide the Services to the Customer in accordance with the description given [on its website / in its

brochure]in all material respects

11.2 The Company shall use all reasonable endeavours to meet any performance dates for the Services specified onits website and agreed in the Company's Order Confirmation but any such dates shall be estimates only

and time shallnot be of the essence for the performance of the Services.

11.3 The Company shall have the right to make any changes to the Services which are necessary to comply with anyapplicable law or safety requirement, or which do not materially affect the nature or quality of the Services,

and the Company shall notify the Customer where this will effect the quality of the Services provided.

11.4 The Company warrants to the Customer that the Services will be provided using reasonable care and skill and

using competent staff and/or Contractors, qualified to provide the Services pursuant to all applicable legal regulations, accreditation and comply with applicable Codes of Conduct.
12. CUSTOMER'S OBLIGATIONS

12.1 The Customer shall:

12.1.1 co-operate with the Company in all matters relating to the Services;

12.1.2 provide the Company, its employees, agents, consultants and sub-contractors, with access to the Customer'spremises, office accommodation and other facilities as reasonably required by the Company to provide

the Services;

12.1.3 provide the Company with such information and materials as the Company may reasonably require to supplythe Services, and ensure that such information is accurate in all material respects;

12.1.4 prepare the Customer's premises for the supply of the Services;

12.1.5 obtain and maintain all necessary licences, permissions and consents which may be required for the Servicesbefore the date on which the Services are to start; and

12.1.6 keep and maintain all materials, equipment, documents and other property of the Company (CompanyMaterials) at the Customer's premises in safe custody at its own risk, maintain the Company Materials in good

condition until returned to the Company, and not dispose of or use the Company Materials other than in accordance with the Company's written instructions or authorisation.

12.2 If the Company's performance of any of its obligations in respect of the Services is prevented or delayed by anyact or omission by the Customer or failure by the Customer to perform any relevant obligation (Customer

Default):

12.2.1 the Company shall without limiting its other rights or remedies have the right to suspend performance of theServices until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it

from theperformance of any of its obligations to the extent the Customer Default prevents or delays the Company'sperformance of any of its obligations;

12.2.2 the Company shall not be liable for any costs or losses sustained or incurred by the Customer arising directlyor indirectly from the Company's failure or delay to perform any of its obligations as set out in this clause

12.2; and

12.2.3 the Customer shall reimburse the Company on written demand for any costs or losses sustained or incurredby the Company arising directly or indirectly from the Customer Default.
13. PAYMENT

13.1 The price of any Products or Services shall be the price listed on our website. The price is exclusive of alldelivery costs which are payable by the Customer in addition to the Price.

13.2 In the event that a Product is listed at an incorrect price due to a typographical error or error in pricinginformation, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not theorder

has been confirmed.

13.3 In respect of Products, the price shall be payable by the Customer on or after the Company accepts the Customer's order. W here the order is placed on our website, the Customer shall pay the price at the time of

placingthe order. In respect of Services, the Company shall invoice the Customer on or at any time after delivery of the Services.

13.4 The Customer shall pay each invoice submitted by the Company:

13.4.1 within 30 days of the date of the invoice; and

13.4.2 in full and in cleared funds to a bank account nominated by the Company and

13.4.3 payment of the invoice is full acceptance of our terms and conditions as specified herein.

13.5 Payment may be made by certain credit or debit cards. All on line orders made by credit card are processedthrough a secure website. Payments by cheque or cash in UK pounds or Euros are also acceptable

howevershipment of Products will not be made until any cheque has been cleared through our bank account. Any cash sent to us is sent entirely at the customers own risk. Proof of posting cash is not accepted as proof of

delivery of cash. Other payment methods may be accepted at our sole discretion. Course certification will not be issued until receipt of payment in full. Finance package may be arranged if required.

13.6 We reserve the right to charge interest on any unpaid invoice (whether fully or partly unpaid) at the rate of 4%per month (or part thereof) per annum above the then current [FULL NAME OF BANK]'s base rate accruing on

a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment, and compounding quarterly.

13.7 Time for payment shall be of the essence.

13.8 VAT is payable on all transactions at the current UK rate for all customers in the UK or European Union. Customers with delivery addresses outside the European Union are not liable for VAT. Customers outside the UK

arefully liable for any import duty or taxes or additional charges made by customs or other authorities. The Companyaccepts no liability for the payment of any import, export or similar duty or tax imposed due to shipping of

Productsoutside the United Kingdom.

13.9 The Customer shall pay all amounts due under the Contract in full without any deduction or withholding except asrequired by law and the Customer shall not be entitled to assert any credit, set-off or counterclaim

against the Company in order to justify withholding payment of any such amount in whole or in part. The Company may, withoutlimiting its other rights or remedies, set off any amount owing to it by the Customer against any

amount payable by theCompany to the Customer.
14. INTELLECTUAL PROPERTY RIGHTS

14.1 All Intellectual Property Rights in or arising out of or in connection with the Services shall be owned by theCompany.

14.2 All Training Materials are the exclusive property of the Company
15. LIABILITY

15.1 Except in respect of death, or personal injury resulting from our negligence, our cumulative liability for any loss ordamage shall be limited to the cost of any Products supplied by us save where otherwise required in

accordancewith this Agreement.

15.2 Except in respect of death or personal injury resulting from our negligence, W e shall not be liable, in Contract, tort (including negligence), or otherwise for:

15.2.1 any loss of profit, business, contracts, revenues, or anticipated savings; or

15.2.2 any special, indirect, or consequential damages of any nature whatsoever, resulting from any act or omissionon our part or any other person authorised by us.

15.3 Nothing in this agreement excludes or limits our liability for:

15.3.1 death or personal injury caused by our negligence;

15.3.2 fraud or fraudulent misrepresentation;

15.3.3 any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply ofGoods and Services Act 1982;

15.3.4 defective products under the Consumer Protection Act 1987; or

15.3.5 any deliberate breaches of these terms and conditions that would entitle you to terminate the Contract; or

15.3.6 any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

15.4 For the avoidance of doubt, any resuscitation (successful or otherwise) carried out by the Customer or anyother user or third party, whether or not a Defibrillator Product supplied by us is used, or following our provision

ofthe Services is carried out entirely at your own risk. We accept no liability for any special, direct, indirect, orconsequential damages of any nature whatsoever resulting from any actual or attempted resuscitation except in

respect of death, or personal injury resulting from our negligence.

15.5 It is the Customer's responsibility to ensure that the equipment is used and operated only as specified in theManufacturer's users manuals, guides and training video supplied with the equipment It is the customers

and users responsibility to be aware of all possible consequences of actual or attempted resuscitation.
16. TRAINING

16.1 It is the customers' responsibility to ensure that the customer and any other potential users of the Product areadequately and appropriately trained and that this training is kept up-to-date with appropriate regular

retraining.

16.2 We advise everyone who has access to, or who may be a user of, a Defibrillator Product to attend acomprehensive training course (from a reputable training organisation) that adheres to the training guidelines

laiddown by the UK Resuscitation Council for potential uses of Automatic External Defibrillators (AEDs).

16.3 The customer undertakes and agrees that:

16.3.1 You and other potential users of the Products are already adequately trained in the use of a DefibrillatorAND/OR that you will obtain appropriate training for yourself and other potential users; and

16.3.2 The Company shall not be liable for any special, direct, indirect, or consequential damages of any naturewhatsoever resulting from: a) any training provided to the customer by any third party or: b) any training provided

bythe customer themselves. 16.4 It is the customers' responsibility to ensure that the customer and any other potentialusers of any defibrillator have read and understood the users guides and manuals supplied with the

Defibrillator andhave also watched the training video supplied. It is the customer's responsibility to ensure that the equipment is usedand operated only as specified in the user's manuals and guides supplied with the

equipment It is the customers andusers responsibility to be aware of all possible consequences of actual or attempted resuscitation.
17. GENERAL

17.1 Force majeure:

17.1.1 For the purposes of this Contract, Force Majeure Event means an event beyond the reasonable control ofthe Company including but not limited to strikes, lock-outs or other industrial disputes (whether involving

theworkforce of the party or any other party), failure of a utility service or transport network, act of God, war, riot, civilcommotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction,

accident,breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors.

17.1.2 The Company shall not be liable to the Customer as a result of any delay or failure to perform its obligationsunder the Contract as a result of a Force Majeure Event.

17.1.3 If the Force Majeure Event prevents the Company from providing any of the Services and/or Products for morethan 26 weeks, the Company shall, without limiting its other rights or remedies, have the right to terminate

thisContract immediately by giving written notice to the Customer.

17.2 No Waiver

17.2.1 Our failure to insist upon strict performance of any provision of these terms and conditions shall not bedeemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer

inperformance or compliance with any of these terms and conditions.

17.3 Severability

17.3.1 In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful orunenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and

Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

17.4 No partnership

17.4.1 Nothing in the terms and conditions is intended to, or shall be deemed to, constitute a partnership or jointventure of any kind between any of the parties, nor constitute any party the agent of another party for any

purpose. No party shall have authority to act as agent for, or to bind, the other party in any way.

17.5 Our right to vary these terms and conditions

17.5.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes inmarket conditions affecting our business, changes in technology, changes in payment methods, changes in

relevantlaws and regulatory requirements and changes in our system's capabilities.

17.6 Third party rights

17.6.1 A person who is not party to these terms and conditions or a Contract shall not have any rights under or inconnection with them under the Contracts (Rights of Third Parties) Act 1999.

17.7 Call Recording

17.7.1 Calls in and out of our offices maybe recorded for quality and training purposes

17.8 Law and Jurisdiction

17.8.1 Governing law and jurisdiction: the terms and conditions, and any dispute or claim arising out of or inconnection with it or its subject matter or formation (including non-Contractual disputes or claims), shall be

governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.