Got a question about one of
our courses?

We've got an incredibly knowledgeable customer care team who are always on hand to help with any questions you may have, but first why not check if your answer is already in our FAQs?



Below are a few of our commonly asked questions. Click on a question to reveal the answer or feel free to call our customer care team if you can’t find what you're looking for.


No, there is no annual fee with imperative training. You only pay for the courses that you book. 

No, you will not incur a licence fee when working with imperative training. 

The will be an additional cost for the qualification which is £8.50 for Level 2 qualifications and £13.50 for Level 3 qualifications. This additional charge is from the Awarding Organisation for the qualification. We invoice this charge separately, after we have calculated the number of learners who attended the course- rather than charging a fee for the maximum number of learners upfront.


Thanks to our online management suite, managing your courses couldn't be any easier!

Using this unique tool, you can stay up to date on your courses, track your learners progress, set up additional reminders and even reprint your certificates.

During the past 11 years our goal has been to provide high quality, fun and engaging courses so that our learners leave us feeling confident and ready to take action. As one of the leading first aid training providers in the UK we believe that we excel at what we do, but don’t just take our word for it! Find out the thoughts of some of our key clients.

The majority of our courses on accredited by TQUK an Ofqual regulated Awarding Organisation. (Accredited courses are indicated with TQUK at the start of their course title and QCF at the end).

Our trainers each have a teaching qualification at a minimum of level 3 in Education and Training. They also have occupational knowledge as well as competence of the subject matter in their field. Our trainers are all DBS checked- formally known as CRB.

Yes! With over 200 trainers all over the country, we are able to provide multiple sessions at one venue (your school) to accommodate everyone. In fact inset days are some of our busiest training days!

Yes and we also stock defibrillators and other accessories too! To purchase your supplies visit

Training Courses

Yes. However when selecting members of staff to complete a first aid training course you should consider the following: are they physically able to cope with all emergency situations? Are they a reliable staff member who could abandon their normal duties to deal with an emergency? Do they have adequate communication skills? These are all essential qualities they must possess to fulfil the role of an effective first aider.

On our first aid training courses a maximum of 12 learners can be taught. For the other courses we offer the number of learners varies, however you can check by visiting the relevant course page.

Duration can vary with each course from 3 hours to 5 days depending on what qualification you are working towards. You can find the duration of each training session on their individual course pages.

Training on your premises

With over 200 trainers dotted around the UK we can come to you! We will provide training courses at any venue of your choice making the process a lot easier and incredibly efficient!

The room needs to be large enough to seat 12 learners comfortably and for more practical sessions there needs to be enough space to carry out demonstrations and to practice first aid on resuscitation dolls.

The room should have 1 table and chair for the trainer, seating for the candidates set up in a horse shoe shape (no tables are needed for learners). If available it would also be handy to have a flip chart or LCD projector with a white screen or alternatively a blank white wall for slide shows.

It is not compulsory for you to provide lunches but we ask that you to let us know beforehand so that we can inform our trainer. Sometimes the venue of your choosing will provide refreshments, but if not we would recommend water to be provided, as a minimum.

We advise that all learners should wear casual clothing; ideally something they feel comfortable moving about in during exercises that involve participation.


All first aid courses are continuously assessed throughout the course using an assessment record. Some of our courses are assessed in other ways such as an exam at the end of the course. Visit the course page for further details.

Every candidate that attends a session and passes the course will receive a certificate. If candidates pass one of our accredited courses they will also receive a qualification that lasts for up to 3 years. (Accredited courses are indicated with TQUK at the start of their course title).

Yes you can! Printing your certificate is just one of the benefits you'll have access to with the use of our online management suite, a complimentary feature when you choose imperative training.