Careers & Office Conduct

on Wednesday, 27 January 2016. Posted in e-Learning

Our Careers & Office Conduct category covers Management, Guidelines for Selling Alcohol and Office Conduct. Sign up for an e-Learning course by clicking the blue button.
 

ManagementManagement

Riddor

Riddor

Overview

RIDDOR refers to the duty placed on employers, the self-employed and those who are defined as the “Responsible Person” within the workplace who is formally in control of the work premises. This duty requires the above to report certain serious workplace accidents, occupational diseases and specified dangerous occurrences.

This course is designed to provide the learner with an understanding of the requirements of RIDDOR.

This course includes;

  • An overview of RIDDOR
  • What RIDDOR stands for
  • Learning what is reportable under RIDDOR
  • How to use the various methods of reporting
  • Familiarising learners with the roles and responsibilities with regards to RIDDOR

Course Duration

Half day or 30-minute online course

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Handling redundancy

Handling redundancy

Overview

This module goes into detail about what redundancy is and how it can possibly be avoided. Delegates will gain an understanding of what the notice periods are and how to calculate redundancy payments.

Learning Outcomes

  • To understand the current legislation on redundancies
  • To gain knowledge of how to avoid redundancies
  • To be aware of the different types of consultation, the selection process and fair and unfair criteria
  • To understand notice entitlements and the redundancy payment procedure

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Discipline and grievance

Discipline and grievance

Overview

This course will guide you through the effective process of dealing with disciplinary issues and the procedure to follow when an employee raises a grievance.

Learning Outcomes

  • To become aware of the definitions of discipline and grievance
  • To understand the disciplinary process and the legal aspect of a disciplinary
  • Holding grievance meetings and how to deal with grievances raised

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Managing conflict

Managing conflict

Overview

A course designed to benefit all employees, our conflict management course provides its learners with the ability to manage conflict effectively as well as giving them an understanding of conflict, the triggers and recognising aggressive behaviour.

We’ll take our learners through different scenarios and will provide them with the skills on how to handle workplace violence safely, reducing the risks of this occurring, how to handle difficult situations and managing the aftermath of a violent situation.

Candidates will also learn;

  • What the fundamentals of conflict management are
  • Recognising workplace violence and bullying
  • Escalation and triggers of violence
  • Verbal and non-verbal communication
  • How to minimise conflict
  • How to approach conflict with positivity
  • The stages of conflict management and how to maintain personal safety
  • How to respond to aggressive and threatening behaviour

Duration

This is a half-day course

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Conflict resolution

Conflict resolution

Overview

This course looks to helping candidates how to manage conflict using proven procedures to help to diffuse the situation and maintain a positive working environment.

Learners will explore;

  • The Conflict Resolution Procedure
  • Being able to explain and understand the Conflict Resolution Procedures
  • How to identify the key roles in Conflict Resolution Procedures
  • Understanding an employee’s right to appeal

Course Duration

Half day or 60-minute online course

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Pay and Reward

Pay and Reward

Overview

This module covers legislation regarding payslips and the meaning of authorised and unauthorised deductions from pay. The course also breaks down the impact that offering rewards can have.

Learning Outcomes

  • To highlight the factors that can affect pay
  • To cover relevant legislation
  • To gain an understanding of the national minimum wage
  • Cover the types of rewards including non-financial rewards and their benefits
  • Understand the payslip procedure and how overpayments and deductions can occur

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Staff appraisal skills

Staff appraisal skills

Overview

This e-learning course will help learners to recognise the benefits of providing appraisals through reviews using effective communication skills.

Learning Outcomes

  • Learning how to tailor the style of the appraisal to suit your organisation
  • To be able to demonstrate how performance levels should be managed
  • Demonstrate the different approaches and styles of appraisals whilst establishing your own style
  • Establish effective ways to give and receive feedback

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Giving and receiving feedback

Giving and receiving feedback

Overview

This module aims to provide learners with the ability and confidence to both give and receive positive and constructive feedback effectively within the workplace.

This course will cover;

  • How to give feedback to peers (including your superiors and subordinates) in a proactive and effective way
  • How to receive both positive and constructive feedback and decide whether to act upon the feedback given
  • How to use feedback to improve relationships

Course Duration

Half day or 60-minute online course

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Performance management

Performance management

Overview

This module will highlight the importance of outlining objectives and competencies and how they build an effective appraisal system.

Learning Outcomes

  • To understand what performance management is and why it’s important
  • To learn about the importance of reviews, building personal development plans and communication between managers and employees
  • Understanding the appraisal system and why midyear reviews, keep in touch days and annual appraisals are beneficial

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Managing people

Managing people

Overview

This e-learning course will teach learners how to manage their staff so that they can work productively and reach their full potential. The course outlines how to set objectives, give constructive feedback and to manage tasks effectively.

Learning Outcomes

  • To understand the role and responsibility of a manager and the challenges they face
  • To gain an understanding of the skills involved for instance; people management skills, problem-solving, setting objects, self-appraisal and dealing with difficult conversations

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Contracts and written statements

Contracts and written statements

Overview

This e-learning module breaks down the information that contracts should contain and the different procedures taken when a contract is terminated.

Learning Outcomes

  • To understand the difference between contracts and written statements
  • To learn how contracts and written statements work and their contents

Understanding the process of varying a contract, getting agreement, legal layoffs and terminating a contract

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Interview skills

Interview skills

Overview

This e-learning course will allow delegates to develop their interpersonal and communication skills in order to deliver an interview with confidence. The course will also teach delegates how to pose effective questions and build upon listening techniques, helping them make an informed decision about whether the potential candidate has what it takes to fulfil the role.

Learning Outcomes

  • Gain the knowledge of how to write effective job descriptions and person specifications
  • Understand how to evaluate application forms, CVs and covering letters
  • Discover what to look for in a candidate
  • Learn how to deal with candidate questions
  • Understand behavioural and competency- based interviewing styles

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OfficeConductOffice Conduct

Carers Awareness

Carers Awareness

Overview

This course was created to raise awareness of carers and gain a better understanding of what their job entails. In addition to the learning outcomes below, candidates will explore what legal rights carers have and the types of pf needs they may have.

This course covers;

  • The role of a carer
  • The impact of caring
  • What the day of a carer is like
  • Carer’s needs
  • Legislation
  • The National Carer Strategy
  • Work and caring

Course Duration

Half day or 30-minute online course 

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Mentoring for mentors

Mentoring for mentors

Overview

This course is designed to help delegates find their own style of mentoring in which they’re comfortable with, which can be delivered effectively. Learners will be given the opportunity to explore different approaches to being a mentor, and how it can be tailored to reach a specific goal.

Modules within this course also help candidates to take a look at their interpersonal skills which are essential for being a good mentor.

Also covered in this course;

  • Defining the concept on mentoring
  • How to differentiate mentoring from other forms of staff support
  • Explaining the importance of contracting
  • Listing essential skills required to be a mentor
  • How to give effective feedback
  • The pros and cons of offering advice and guidance
  • Demonstrating effective problem-solving
  • Understanding the elements which create a positive mentoring relationship
  • The common errors of being a mentor
  • Exploring the value and danger of self-disclosure
  • Setting positive challenges

Course Duration

Half day or 60-minute online course 

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Time management

Time management

Overview

Time management is key because it allows individuals to manage their time effectively in order to consistently achieve goals. This e-Learning course teaches learners useful techniques that will contribute towards a stress-free and more proactive work ethic.

Learning Outcomes

  • Understanding the obstacles you must face in order to manage your time effectively
  • Learning how to manage answer phone systems to become more efficient
  • Discover the benefits of creating SMART goals
  • Understanding how to eliminate time wasters

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Working time and holidays

Working time and holidays

Overview

This e-Learning course covers important areas of working time and holidays such as how many days holiday an employee is entitled to, holiday pay on termination of employment, entitlements to lunch, paid and unpaid absences and how many hours employees are expected to work each week.

Learning Outcomes

  • To gain knowledge of relevant legislation
  • To understand the correct procedures that must be taken in order for employees to take time off
  • To learn how holiday pay is calculated
  • To gain an understanding of the procedures for time off for sickness, leave on termination, extended leave and paid or unpaid leave.

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Bullying and harassment

Bullying and harassment

Overview

In order for businesses to adhere to important practices surrounding harassment and bullying, this e-Learning course covers the legal issues highlighted in the Equality Act 2010.

Learning Outcomes

  • To outline the different forms of bullying and different behaviours
  • To gain an understanding of the laws surrounding harassment and bullying and to determine who would be held responsible.
  • To examine case studies to gain a further understanding of the appropriate actions that must be taken.

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Money laundering awareness

Money laundering awareness

Overview

This module will help delegates to assess the risks of money laundering in their business. They will discover how to recognise and report suspicious activities and learn about preventative measures that can be taken in order to protect their business.

Learning Outcomes

  • To develop an understanding of the Money Laundering Regulations
  • To gain the knowledge of how to conduct a risk assessment
  • To learn how to nominate officers and give staff training
  • How to recognise suspicious activities and the reporting procedure
  • To understand important legislation such as the Crime Act 2002

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Bribery act awareness

Bribery act awareness

Since the establishment of the UK Bribery Act 2010 on the 1st of July 2011, all businesses located in the UK have been required to provide adequate training and put measures in place to protect the organisation against corruption and bribery. This course will enable learners to recognise and stop bribery from happening in the workplace. They will gain an awareness of how to put an anti-bribery policy into action, demonstrating their due diligence under the new legislation.

Learning Outcomes

  • To understand the nature of bribery
  • To gain an understanding of the terms outlined by the Anti-bribery and corruption legislation
  • To gain an awareness of the potential consequences if you fail to implement a bribery program

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Customer service

Customer service

Overview

Customer Service allows businesses to fulfil the needs of their customers. Once this course has been completed, learners will be able to transfer the skills they have acquired such as dealing with complaints and developing good tactics in order to go above and beyond what’s expected of them.

Learning Outcomes

  • Discovering the benefits of outstanding customer service
  • Understanding how to deliver excellent customer service
  • Gaining an awareness of how to effectively handle customer complaints
  • Understand how to manage customer satisfaction levels
  • Be able to adapt your approach to suit different customer behaviours

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Display screen equipment

Display screen equipment

Overview

Our Display Screen Equipment course has been created for the benefit and welfare of employees. Learners will explore the different important topics relating to display screen equipment (DSE) and positioning your everyday equipment to suit you to prevent injury.

This course also covers;

  • How to recognise the hazards and risks of poorly positioned DSE
  • The importance of adjusting your work equipment to suit you
  • Equipment designed to reduce and avoid the chance of injury whilst at your workstation
  • An insight into portable DSE
  • Recognising Health and Safety hazards and how to avoid them
  • The importance and benefits of screen breaks, and desk exercise

Course Duration

Half day or 30-minute online course   

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Data protection

Data protection

Overview

We have developed this course to provide employees with a better understanding of data protection within the workplace and the potential issues surrounding data protection.

This course is in line with the legal requirements of the Data Protection Act and gives learners the opportunity to consider ways in which to implement this in their workplace.

Learners will explore;

  • The importance of protecting your data
  • How to obtain data fairly and lawfully
  • Processing data for specified purpose
  • Keeping data accurate and up-to-date
  • Managing data and removing it when no longer required
  • Keeping your data safe
  • Processing data as per data subject rights
  • Keeping data secure

Course Duration

Half day or 30-minute online course 

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Equality and diversity

Equality and diversity

Overview

With a goal of raising awareness of Equality and Diversity within the workplace, we have designed this course with an aim to encourage learners to take a more active role in the prevention of prejudice within the workplace.

Diversity and equality can be threatened within the workplace through disagreements of values or opinions, of which everyone has their own. This course explores how a difference of opinion can escalate and how this may influence colleagues and the balance of equality within the workplace.

Exploring how to promote equal opportunities and the values of diversity, learners will also gain an awareness of what counts as discriminatory practice and how this can be prevented positively.

Topics covered include;

  • The fundamentals of Equality and Diversity
  • Understanding each individual’s needs
  • Respecting each person’s needs
  • Equality and Diversity within the law
  • The key factors contributing to Equality and Diversity in the workplace

Duration

A half-day or 30-minute online course

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Starting work

Starting work

Overview

This e-Learning course will help delegates to get an idea of their basic employment rights as well as what will be expected of them at work, preparing them for their first day in their new job.

Learning Outcomes

  • To understand what will be expected of you on your first day of work from the appropriate attire to discovering your rights as an employee.
  • To develop vital skills such as time keeping and maintaining a professional
  • To cover elements of health and safety
  • Understanding your responsibilities as an employee

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GuidelinesforSellingAlcoholGuidelines for Selling Alcohol

Information governance

Information governance

Overview

This e-learning course provides learners with an introduction to The Information Governance. Modules covered include Source of Information, Uses of Information, Legal and Professional Obligations, Key information Governance Principles, and the Freedom of Information Act.

Candidates will learn;

  • Information in Healthcare
  • Principles
  • Freedom of information

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SALPS (Scottish award for licensed premises staff)

SALPS (Scottish award for licensed premises staff)

Overview

This course is designed to give learners an understanding of their responsibilities as a license holder in order to abide by the Licensing Scotland Act 2005. The aim of this course is to provide learners with the ability to manage conflict situations and provide a high standard of service.

Learning Outcomes

  • Understanding the objectives of the Licensing Act
  • To recognise how ‘alcohol’ is defined in the Act
  • Gain the understanding of what constitutes an unlicensed sale
  • Establish the power and role of licensing standards officers
  • Gain the knowledge of how operating plans are involved in the licensing system

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Age verification

Age verification

Overview

This e-Learning course will help delegates to follow lawful requirements relating to the age verification policy of the supply of alcohol on their premises. The course goes into detail about the procedures you must follow to verify the age of a customer.

Learning Outcomes

  • Gain an understanding of the most effective approach to challenging for proof of age
  • Learning how to make a decision upon asking for a proof of age
  • Identifying the acceptable forms of a proof of age
  • Discovering how to deal with a number of conflict scenarios and how to respond to a customer whom won’t take no for an answer
  • Learning how to put the policy into place and how to refuse a proxy sale of alcohol
  • Gaining an understanding of the consequences you will face if you fail to implement a policy on age verification for the sale of alcohol

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AUASP (Award for underage sales prevention)

AUASP (Award for underage sales prevention)

Overview

This e-Learning course focuses on the prevention of unlawful sales in age-restricted products. Topics highlighted include; what age restricted products are, the consequences of an unlawful supply and how to refuse service to an under-aged or intoxicated person.

Learning Outcomes

  • To uncover why there is a restriction on the sale of certain products
  • Become aware of age-restricted products
  • Learn how to refuse sales to under-age persons or those intoxicated by alcohol
  • To gain an understanding of effective record keeping techniques

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